We are proud to announce that after 10 years in the industry and 50,000+ deliveries we are officially the highest rated sofa company in the UK with an incredible overall average of 4.85 out of 5 based on over 4000 genuine customer reviews!
The average has been taken from our 6 shop Facebook Business pages, 6 shop google listings and our company Trustpilot profile.
HARD WORK AND DEDICATION HAS ACHIEVED OUR GOAL!
KC SOFAS ARE OFFICIALLY THE HIGHEST RATED SOFA COMPANY IN THE UK ACCORDING TO THE AVERAGE RATINGS TAKEN FROM TRUSTPILOT, GOOGLE AND FACEBOOK REVIEWS.
KC Sofas has 34 dedicated staff members who work incredibly hard to give the best service possible to our loyal customer base.
The core of the company is made up of family members who understand the importance of service and giving the best value possible in this now ever changing world.
As the company grew in the early years like minded individuals were brought into the company to help us expand to what the company has become today.
“This has been the secret to our ever-growing success” – Jamie (Director)
WE ONLY WORK WITH THE MOST TRUSTED SUPPLIERS
With so much choice on the market we at KC Sofas source only the best value sofas for our customers from the most trusted manufacturers in the UK and Italy. Quality and price being our priority. We understand the importance of service to our customers, so we demand the highest standards for our customer base.
With over 40 “made to order" ranges on each of our showroom floors and multiple fabric and leather options for each model we understand the importance of attention to detail for each individual sofa produced.
OUR SHOWROOM STAFF
We believe we have the best sales team in the industry as reflected in our incredible customer reviews. Our sales staff are trained to the highest level of knowledge on the sofas we sell, always there to guide you through all the options available in a friendly and non "salesy" fashion.
OUR IN-HOUSE BOOKING IN SERVICE
When your beautiful sofas are ready for delivery you can expect a call from one of our friendly “booking in team” to offer you a delivery slot usually 4 or 5 days prior to the date of delivery. If you cannot take delivery, then there will be no pressure to take this date. You will be offered another date that will be more convenient. There will be no penalty to pay for declining a delivery slot. We will hold your sofa FREE OF CHARGE until you are ready for your delivery.
OUR IN-HOUSE DELIVERY SERVICE
Once your delivery takes place you can expect an expert two man delivery team who will call you when 30 minutes away.
They will meet you with a smile and work with you to provide the best delivery and setup possible. Unwrapping and putting your sofas in your room of choice exactly where you require them. Always respecting your property and your needs.
OUR IN-HOUSE CUSTOMER SERVICES DEPARTMENT
If there was an issue with your purchase, then you can expect to be contacted within one working day of your initial contact into us by a helpful and understanding member of our team. Once your issue has been logged, they will then keep you updated every step of the way. We know how frustrating it can be chasing companies for information. Sending emails back and forth. You will not receive this type of service at KC Sofas.
“Anyone can sell a sofa, its when there is an issue with that sofa you will find out how good a company really is!” - Jamie (Director)
OUR IN-HOUSE ONLINE SALES TEAM
If you are wanting to purchase online, then one of designated online team will be there to guide you every step of the way through your purchase if required.
In conclusion, KC Sofas has established itself as the leading sofa company in the UK by giving a personalised service that has largely been forgotten in our industry today. Our superior service and huge range of high-quality products, including bespoke options has resulted in over 3,000 five-star reviews from satisfied customers. With 6 showrooms in the North of England, and a fantastic in-house delivery team, KC Sofas is a family-owned business that values customer satisfaction above all else.
Visit our store locator for more details on our stores or contact us.
