Finance Options with Omni Capital

Check your eligibility

• Are at least 18 years old
• Are a permanent UK resident and have lived in the UK for at least 3 years
• Have a gross annual income of at least £5,000
• Have a UK bank account capable of accepting Direct Debits
• Have a good credit history with no late payments, Debt Relief Orders, County Court Judgments or bankruptcies
• Meet any other Omni criteria

Please remember that your application for finance isn’t guaranteed to be accepted, and that all applications are subject to status.

Our finance provider – Omni Capital Retail Finance

You’re in safe hands with our finance provider, Omni Capital Retail Finance. Omni was founded in 2009, is part of Castle Trust Group, and is one of the UK’s leading finance specialists. It is authorised and regulated by the Financial Conduct Authority (reference number 720279).

Paying with finance

The process for making your purchase using finance couldn’t be easier. Simply:

• Click here to enquire and apply from home
• Apply in store with one of our Sofa Experts

FAQs

Applying for a loan: Am I eligible to apply for finance?

You are may be eligible to apply for finance if you:

• Are at least 18 years old.
• Have a gross annual income each year of more than £5,000.
• Are a permanent UK resident and have lived in the UK for at least 3 years.
• Have a UK bank account capable of accepting Direct Debits.
• Are not currently bankrupt, subject to an Individual Voluntary Agreement (IVA), or have any country Court Judgements (CCJs).
• Provide an email address so your documentation can be emailed to you.

Will a credit search be registered against me if I apply?

Omni will perform a 'soft' credit search on your credit file as part of their assessment, to determine whether the loan is affordable for you and if you are likely to make your repayments on time. It’s important to know that an application for credit will only result in a ‘soft’ search on your credit file until the point your application for finance is complete, at which point a 'hard' credit check will be recorded on your credit file. Only you can see that a 'soft' search has been made on your credit file, but a 'hard' credit check will be visible to others viewing your credit file, for example, if you apply for credit in the future, the lender will see that an application credit search was made on your credit file.

https://www.omnicapitalretailfinance.co.uk/

What happens after I have submitted my application?

Your application will be assessed based on eligibility, credit history and affordability and Omni will let you know the outcome in just a few seconds. Your application may be referred to a lender for manual assessment and you may receive a request for additional information to support your application.

What happens if my application is accepted?

Once your application is accepted you will be prompted to review and sign your credit documentation. This documentation will detail all the important information about your loan and should be read carefully.

What happens if my application is referred to an Underwriter?

You will receive a response from the Underwriter within 20 minutes of the application being referred during normal working hours. This can either be an accept, decline or a request for more information. If more information is requested, you will receive an email detailing the information required. If you have any questions, you can contact the Underwriting Team at underwriting@ocrf.co.uk.

What happens if my application is declined?

If your application was declined, Omni may be unable to give you specific reasons why. Omni use information from your credit report, alongside your income and expenditure data to make a lending decision. You will receive an email which will provide further details of the Credit Reference Agencies and contact information for any queries you may have. www.omnicapitalretailfinance.co.uk

Managing my loan: When do my monthly repayments start?

After your goods or services have been provided your loan will be activated. Your first Direct Debit payment will be taken approximately 30 days after you receive your welcome email from Omni. This will show on your statement as a payment to Omni. You can request to change your monthly payment date after the first payment has been made by contacting Omni and speaking to their customer services team on 0333 240 8317. You will also be registered for their Customer Self Service portal, where you will be able to change the payment date yourself.

How can I contact the lender to discuss my loan?

There are three ways to contact Omni:

• Customer Portal: available 24/7
• Email: customerenquiries@ocrf.co.uk
• Phone: 0333 240 8317 (Monday to Friday 9am - 5pm)

Are there any early repayment fees?

This will depend on the type of loan you have taken out — please check your Credit Agreement for confirmation of any applicable fees.

Can I cancel my finance agreement?

You have 14 days to cancel your credit agreement, please note that to cancel your goods and services you will need to speak to us directly. Cancelling your finance agreement with Omni without cancelling the goods and services will mean payment for the goods and services will still be required. www.omnicapitalretailfinance.co.uk

What should I do if I want to make a complaint?

If you are unhappy with the level of service Omni have provided or anything Omni have done, you can let them know in the following ways:

• Phone: 0333 240 8317
• Email: complaints@ocrf.co.uk
• Post: Omni Capital Retail Finance Ltd, PO Box 6990, Basingstoke, Hampshire, RG24 4HX

What should I do if I experience financial difficulties?

If you are experiencing financial difficulties and are worried about meeting your repayments, you can find useful advice and support on the Omni Capital Retail Finance website at:

https://omnicapitalretailfinance.co.uk/money-worries/

How will Omni use my personal data?

Omni will use your personal data to process your application, perform creditworthiness and affordability assessments, to comply with regulatory obligations, and to manage your loan agreement. You can find full details of how Omni use and store your personal data in their privacy policy, which is available at:

https://www.omnicapitalretailfinance.co.uk/